Frequently Asked Questions
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General
What is Furble?
Who makes up the Furble community?
What does Furble mean?
How does Furble benefit Pet Parents?
How does Furble support Veterinary Professionals?
How does Furble support Industry Partners?
How does Furble give back to the community?
With all the consolidation happening in the veterinary industry, is Furble backed by a large corporation or private equity firm?
Is Furble a Canadian company?
Prescriptions & Products
Does Furble dispense injectable pet medications?
Do I need a prescription to order pet medications?
What if my Veterinary Practice won’t give me a prescription?
How do you verify prescriptions?
Do you offer pet insurance plans?
Are your medications sourced safely and Health Canada approved?
Does Furble offer compounded medications?
My pet has allergies—how can I check ingredients?
Can I get veterinary-exclusive pet food diets?
Do I need to visit my veterinarian before I order pet medications on Furble?
How do I place an order for non-prescription items on Furble?
Can I order without a prescription?
Can I change or cancel an order after I’ve placed it?
What do I do if I can’t find what I’m looking for?
Prescriptions & Refills
How do refills work with Furble?
Will I get reminders when my pet’s prescription is running low?
How do I know how many refills I have left?
Can my vet charge me for writing a prescription?
How long is a prescription valid for?
Shipping & Delivery
Can I track my order?
How long does delivery take?
What if I miss my delivery?
How do I update my shipping address or payment method?
What are your shipping costs?
Autoship & Subscriptions
Can I set prescriptions to Autoship?
Can I change my Autoship schedule?
Returns & Replacements
How do I return an item?
Can I return prescription medications?
Can I return non-prescription products?
What if my order arrives damaged or incorrect?
Pricing, Payments & Insurance
Are prices listed in CAD?
Can I claim my prescriptions through pet insurance?
Promotions & Gift Cards
How can I stay informed about current deals and promotions?
Does Furble have gift cards?
Accounts & Support
How can I contact customer service?
What if I have an issue with my order?
Donations, Charity, & Vendors
How does Furble give back?
Why does my medication come from someone other than Furble?
My veterinarian is charging me a prescription fee if I don’t fill it at their veterinary practice. What are my options?
How do I become a vendor?